Contact Policy — WORLDESHOP LLC (KOLIX)

Effective date: April 12, 2026

This Contact Policy explains how to reach WORLDESHOP LLC (“WORLDESHOP,” “we,” “us”), and how we handle customer inquiries.

1) How to contact us

Email: worldeshop@worldeshop.online
Mailing address: 1908 Thomes Ave STE 12166, Cheyenne, WY 82001, USA

2) What to include for faster help

When contacting us about an order, include:

· Your full name and order number

· The item(s) you’re contacting us about

· Photos (for damaged/defective items)

3) Customer support scope

We can assist with:

· Order status, shipping questions, address updates (when possible)

· Returns and refunds (see our Return Policy)

· Product questions and general support

4) Communication standards

To keep support effective and respectful:

· Please avoid abusive, threatening, or discriminatory language

· We may limit or refuse service for repeated harassment or misuse of support channels

5) Response times

We aim to respond as soon as possible during normal business operations. Response time may vary during holidays or high-volume periods.

6) Updates to this policy

We may update this Contact Policy from time to time by posting a new version on our website.